Premium Support is ideal for companies that want an integrated approach to protect your critical resources while optimizing operational efficiency. Premium Support will meet your support needs with 24/7, year-round support and keep abreast of the latest product and feature upgrades. Physical spare parts or spare parts will be available for 5 years after the sale date, provided that a valid support contract is maintained permanently on the product. At the discretion of Palo Alto Networks, the hardware can be replaced with a similar or equivalent product. Our award-winning support organization gives you quick access to technical experts and online resources to ensure your business is protected. We take our responsibility for your success seriously and we always strive to provide them with an exceptional customer experience. Our entire support organisation and our approved support centres are there to ensure maximum operation and optimized procedures. Faced with an ever-changing threat landscape, Palo Alto Networks` innovative support programs have helped customers prevent successful cyberattacks and reduce the cost and complexity of operations. We have also been recognized by J.D. Power, TSIA and others for outstanding support service. Check out the latest Services Spotlight Datasheet End-of-Life Rewards: the last day a product is supported by Palo Alto Networks.

For SaaS products would be the last day the cloud service would be closed. Platinum Support is a first-class support solution that gives you the right experts you need when you need it to keep your business safe and secure. Platinum Support offers the fastest reaction times with a team of top engineers to solve support issues. Prisma Cloud Compute Edition has an `n-1` support policy, which supports the current version (`n`) and the previous version (`n-1`). If it depends on the minutes, you can count on fast and specialized support from Palo Alto Networks®. Our global support organization and resources help you maximize availability, reduce risk and streamline your operations.