Track performance in real time through contractual service level agreements to increase service levels and increase cost control In order to meet fair and reasonable expectations, we offer the following level of service agreement, based on our staff, areas of expertise and resources. Facility Management will respond to requests based on the following priority level for each mission request: performance measurement for SLAs, it is necessary to define the measurements and the KPIs. Based on ratios and indicators for each live service, each activity in a service line, a series of KPIs should be defined, the number and level of aggregation were determined according to management levels (metrics or less aggregated KPIs for operation levels; small number of KPIs agree for the strategic level). It is obvious and well known that to make FM, we must first change the way we define the needs of the client company, as it will change the way we tender and, therefore, the way services are offered and measured. In addition, this is useful for refuting the concept, which is highly repeated (or has generally been repeated), what “FM do” as outsourcing all services to a single contractor. No, this is that outsourcing do not make FM, and it has been done for a while. We could have an FM contract with a service provider for a single service, and for that reason we would do FM. It is obvious that to do fm, we have to change something in the way we do things. If we do not, we will not change the results we receive. The correct use of this correspondence in the process of defining and providing the service helps, among other things, to properly place the responsibilities of each party. For example, if you are trying to place the responsibilities of the purchasing department or how that department can fit into the FM business, if that department is to take responsibility for the tendering process.

Customer satisfaction, if done properly, should be a measure of the definition and implementation of ALS, and not just for the provision of services provided only domesticly by ALS. Each entity or entity must have a description of the service or product it offers to users. This description contains the service itself, delivery time, warranty, technical or functional specifications, etc. Below is a list of generally larger repair and replacement services (aka “projects”), which will facilitate facility management, but only if funded by the applicant and with the approval of the Capital Work Group, Dean of the College or Provoste.