Happens when a cardholder disputes a transaction with the card issuer. The issuer will appeal against you and the amount at issue will be withdrawn from your account until the matter is resolved. You have 10 days to challenge the refund with proof of purchase or delivery. The reseller account provider collects a reversing fee as part of the process. Learn more about merchant accounts, merchant services and other payment processing issues. We have compiled a list of answers to the most frequently asked questions about resellers` accounts, credit card processing and the services and products we offer. Technically, your personal creditworthiness has no influence on the prices of your distributor account. However, if you have a low credit score, you are not allowed to make an account. Yes! Our U.S.-based customer support team is available 24 hours a day. You can access it at our online reseller reception service.

If you know a few important things, you can simplify the selection of a reseller account for your business. Here are the definitions of which ones you are most likely to find. An accepting bank provides bank accounts by credit card. It is a bank that has a relationship with Visa and Mastercard, as well as your bank, and is sometimes called the clearing bank. The accepting bank is responsible for clearing transactions after they are debited to a cardholder by depositing into a bank account when processing credit cards. The average ticket size refers to the average dollar amount of your credit card transactions. The average ticket size is always requested when you set up a new reseller account. If you`re not processing credit cards yet, just estimate the average of your credit card sales. Note that the average credit card transaction is generally higher than the average cash transaction. If you`re already processing credit cards, share your total monthly volume by the number of transactions to determine your average ticket size. Payment card industry data security (PCI-DSS) standards are a set of requirements set by credit card networks to protect cardholder information and reduce the risk of data theft.

The standards apply to you, reseller account providers, issuing banks and credit card networks. Compliance with these requirements is called PCI compatible. From the basics of reseller accounts, atm services and credit card acceptance to more advanced information on electronic payment systems, credit card swipe readers, virtual terminals and online credit card processing, Heartland has covered you. A percentage of fees that a distributor account provider charges its customers for processing services, as well as exchanging and making direct payments to credit card brands and issuing banks. Yes, if the entity is a business. If you are an individual contractor, you can use your professional or personal current account. You have questions. Heartland has some answers.

Check out our FAQs to learn something new about credit card processing. Electronic Funds Transfer (EFT) is an automated transfer of funds via electronic support.